Shipping & Returns Terms

ORDER PROCESSING & DELIVERY

Our schedule on stock inventory products are generally scheduled to ship within  4 business days after receipt of the order.

Custom orders (Designer collars, coats, etc.) are normally shipped within 14 business days after receipt of order. Should you request a faster delivery, or request other pertinent information; please post in the comments box when placing an order. We will make every effort to comply with your request and advise.  

Shipments to USA destinations are delivered within 2 - 5 business days after a posted shipping date by USPS or FedEx.  All export to international destinations are delivered by FedEx. Delivery is generally within  3 – 7 business days dependent on the country.  We show a listing of countries we do not ship.  

There are a few countries we cannot accept orders due to delivery problems and/or extra shipping charges  In certain other countries, we ship; we have experienced certain additional surcharges for fuel and rural out of normal delivery routes. We are unable to predetermine cost until we have received an order. We will advise and send an invoice for the additional fees and/or the order can be cancelled and monies refunded.      

SHIPPING RATES

Free Shipping for all orders over $59.01 (within Continental United States only)

DOMESTIC USA DESTINATIONS

(Insured and Tracking Delivery)

Total Order Amount

Shipping Rate

$10 and under

$7.95

$10.01 - $59.00

$8.95

$59.01 and up

FREE SHIPPING 

CANADA (All Zip Code Destinations)

Total Order Amount

Shipping Rate

$70.00 and Under

$25.00

$70.01 - $150.00

$29.00

$150.01 - $500.00

$42.00

$500.01 and up

email for price

 ALL OTHER INTERNATIONAL LOCATIONS  (See zip code exceptions above)

Total Order Amount

Shipping Rate

$60.00 and Under

$38.00

$60.01 - $150.00

$29.00

$150.01 - $500.00

$42.00

$500.01 and up

email for price

ORDER DETAILS: Custom tailored collars, coats are non-returnable when an order is placed into production. Fabric or tailoring errors are possible exceptions and we must be notified by email within 5 days after delivery receipt of the shipped item.  Returns must be returned back to us within 5 days after approval of a RMA authorization for return.  We will issue return instructions with an RMA number. 

Other non-custom merchandise may be considered for return based on restocking, handling and shipping return expense.  We must be notified by email within 5 days after receipt of delivery.  Sale items are non-returnable.  Dog muzzles can be exchanged one time only for a different size; as outlined on the muzzle page.  Returned merchandise must have a RMA number and within 5 days on approval and in new, resalable condition.    

 We cannot accept responsibility for returned goods “lost or mislabeled”.  RMA  approved  “return merchandise” must have a tracking number emailed to us immediately upon return shipment. 

 LOST OR MISSING SHIPMENTS

We ship all products with an order tracking number. We make every effort  that the shipping information is as you ordered. We cannot be responsible for lost, missing shipments or wrong addresses. If tracking and delivery information indicates the package was delivered to the specified address, as ordered; we cannot be held responsible. 

POLICY STATEMENT - PRODUCT INFORMATION OR PRICE ERRORS

We use only quality fabrics and materials available from reputable manufacturers and suppliers.  All products are tested and checked to the limits of our capability.  Occasionally, a product may have a flaw, defect or is used beyond the limits of the product.  For example; designer dog collars are for dogs that are well mannered and not extreme pullers.  The strength of fabric, sewing stitches and even brass or chrome steel hardware may break during extreme pulling or roughhousing by some dogs.   

We make every effort to accurately publish pricing and description of all products listed in our catalog.  A price error or possible erroneous product information (beyond our control) may occasionally happen.  In the event we have posted a wrong price, or the item description is not clear; it is our policy to provide you with corrected information.  You have the option to review and accept or cancel your order with a full refund.