Shipping & Return Terms and Conditions

ORDER PROCESSING & DELIVERY

Inventory Products: In stock inventory products ship within 2 to 5 business business days after receipt of an order.

Custom Tailored Products: Designer collars, Leashes, Coats, etc. are  custom made and non-returnable when shipped.  Our turn-around time to make and ship a custom tailored order is approximately 14 business days after receipt of order. Specific customer information regarding the order can be posted on the order form "comments section" when placing an order.  Designer collars are not to be worn by dog's for everyday "rough & tumble" usage.  We recommend a high tensile tough webbing collar for everyday wear while playing in the yard.

Shipments to USA destinations:   We acknowledge shipping "Tracking Numbers" by USPS or FedEx when orders are shipped. Domestic delivery generally runs 2 - 5 business days. 

International Deliveries:  Export orders are shipped by FedEx or USPS. Destination deliveries are generally delivered within 3 - 7 business days. All Global Countries have different import/export regulations; which may or may-not effect carrier delivery schedules.

International Duty, Tax & Shipping Charges:   K-9 Designs use a basic Carrier (FedEx or USPS) transportation shipping charge when an order is placed with us.  Other costs can include:  Customs, Duty, Local Tax and/or other charges are the consignee responsibility.   A transportation carrier surcharge may be possible for carrier fuel and/or out of normal delivery routes. We will notify the difference in shipping cost, if applicable. 

SHIPPING RATES

Free Shipping for all orders over $59.01 (within Continental United States only)

DOMESTIC USA DESTINATIONS

(Insured and Tracking Delivery)

Total Order Amount

Shipping Rate

$15 and under

$8.49

 

$8.95

$59.01 and up

FREE SHIPPING 

CANADA (All Zip Code Destinations)

Total Order Amount

Shipping Rate

$70.00 and Under

$25.00

$70.01 - $150.00

$29.00

$150.01 - $500.00

$42.00

$500.01 and up

email for price

 ALL OTHER INTERNATIONAL LOCATIONS  (See zip code exceptions above)

Total Order Amount

Shipping Rate

$60.00 and Under

$40.00

$60.01 - $100.00

$45.00

$100.01 - $200.00

$60.00

$200.01 and up

email for price

REQUEST FOR RETURN ORDER: Custom tailored collars, Leashes, Coats are non-returnable when an order is placed into production. Fabric or tailoring errors are possible exceptions. We will only accept notification by email and within 5 days after delivery receipt of the shipped order. An approved request for a "Return Request" must be returned back to us within 1 week after return approval using a RMA # (Return Material Authorization) for return.  We will issue return instructions with our RMA number approval. 

Non-custom in stock merchandise may be considered for return based on restocking, handling and shipping return expense.  We must be notified by email within 5 days after receipt of delivery.  Sale items are non-returnable.  Returned merchandise must have a RMA and Transportation Carrier tracking number. Approved RMA return merchandise must be in-route within 1 week after approval and in new, resalable, not used condition.    

 We cannot accept responsibility for returned goods “lost or mislabeled”.  Approved RMA  “return merchandise” must have a tracking number emailed to us when shipped. 

 LOST OR MISSING SHIPMENTS

We ship all products with an order transportation carrier tracking number. We make every effort the shipping information is as you ordered. We cannot be responsible for lost, missing shipments or wrong addresses. If tracking and delivery information indicates the package was delivered to the specified address, as ordered; we cannot be held responsible. 

POLICY STATEMENT - PRODUCT INFORMATION OR PRICE ERRORS

We use only quality fabrics and materials available from reputable manufacturers and suppliers.  All products are tested and checked to the limits of our capability.  Occasionally, a product may have a flaw, defect or used beyond the limits of the product.  For example; designer dog collars are for dogs that are well mannered that will not chew up his/her leash or collar. 

We make every effort to accurately publish pricing and description of all products listed in our catalog.  A price error or possible erroneous product information (beyond our control) may occasionally happen.  In the event we have posted a wrong price, or the item description is not clear; it is our policy to provide you with corrected information.  You have the option to review, accept or cancel your order with a full refund.